Shipping policy

SHIPPING & PROCESSING POLICY
Thank you for shopping at Vibe & Virtue! Every item we sell is custom-designed and precision laser-engraved to order. Please review our shipping and processing terms below.

1. PRODUCTION & PROCESSING TIMES
Because every order is custom-crafted, please allow time for image conversion, design layout, and laser engraving before your item is dispatched:
• Standard Custom Production: 1–3 business days
• Peak Seasons & Holidays: Processing times may extend during busy gifting periods (e.g., Mother's Day, Father's Day, Christmas). Updates will be posted on our homepage during peak times.

2. SHIPPING RATES & ESTIMATED TRANSIT TIMES
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Once your order has finished production, transit times generally range as follows:
• Standard US Shipping: 3–5 business days
• Expedited Shipping: 1–3 business days (if selected at checkout)

Note: Total delivery time = Production Time (1–3 business days) + Transit Time.

3. ORDER TRACKING
Once your order has been quality-checked and packaged, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking details to update on the carrier's portal.

4. ADDRESS ACCURACY & MODIFICATIONS
Please ensure your shipping address is complete and accurate before placing your order. Because custom items move quickly into production and fulfillment, we cannot guarantee address modifications once an order has been submitted. Vibe & Virtue is not responsible for packages delivered to incorrect addresses provided by the customer.

5. CARRIER DELAYS & LOST PACKAGES
While we ensure your custom piece is engraved and shipped on schedule, transit delays caused by severe weather, postal backlogs, or carrier issues are beyond our direct control. If your package appears lost or stuck in transit, please contact us at customercare@craddencommerce.com and we will gladly assist in locating it or filing a carrier trace.

6. DAMAGED IN TRANSIT
We package all optical K9 crystals, keychains, and glass keepsakes in protective foam padding and premium gift boxes. However, if your order arrives damaged or cracked due to rough transit, please contact us within 14 days of delivery with photos of the damaged item and packaging so we can arrange a fast replacement under our Make It Right Guarantee.

7. CONTACT US
If you have any questions regarding your shipment or order status, please reach out to us at:
Cradden Commerce LLC / Vibe & Virtue
Email: customercare@craddencommerce.com