Refund policy

Vibe & Virtue Return & Satisfaction Policy

At Vibe & Virtue, every item is custom-designed and precision-engraved specifically for you. Because each piece is personalized with your photos, text, or custom designs, we are unable to accept returns or exchanges for change of mind.

However, your complete satisfaction is our top priority. We want you to love your keepsake as much as we loved creating it!

The "Make It Right" Guarantee

If your order arrives damaged, defective, or with a clear crafting error on our part (such as a wrong photo, misspelling introduced by our team, or damaged glass during transit):

  1. Contact Us Within 14 Days: Send an email to [customercare@craddencommerce.com] with your order number.

  2. Include Photos/Videos: Attach 1–2 clear photos or a short video showing the issue or damage.

  3. We’ll Fix It Fast: Once verified, we will happily send a free replacement or work directly with you to find a solution that makes it right—no need to ship the damaged item back!

Things to Keep in Mind

  • Customer Photo Quality: We craft your 3D engraving using the exact image provided at checkout. Low-resolution, very dark, or blurry upload photos may impact the final engraving detail and do not qualify for a free remake.

  • Order Details: Please double-check spellings, dates, and names before placing your order. Personalized details are engraved exactly as submitted.

  • Shipping Address: Please ensure your shipping address is correct at checkout, as we cannot issue refunds for packages delivered to an incorrectly provided address.