At Vibe & Virtue, we want your custom keepsake to be absolutely perfect. Whether you need assistance tracking a package, uploading your photo, or just have a general question about our engraving process, our team is always happy to assist. Send us a message below, and we will be in touch shortly! (For questions about an existing order, please include your order number).
Looking for corporate awards or bulk signage?
Yes, absolutely! Custom corporate signage and awards are one of our specialties. For the crispest engraving, we recommend providing your logo in a high-resolution format (like a PNG or SVG.) Just let us know you want to include your logo when you fill out the contact form above, and our design team will work with you to make it look perfect.
Yes! Our design team automatically isolates the main subject (your family, partner, pet, or custom design) and removes busy backgrounds to ensure your 3D engraving looks clean and focused inside the glass.
High-resolution, well-lit photos with clear contrast between the subject and the background produce the crispest 3D details. Portraits of one or two people, pets, or high-contrast graphics work exceptionally well.
Our advanced laser technology focuses microscopic light beams inside the K9 crystal without breaking or scratching the smooth outer surface. This creates a detailed, three-dimensional image suspended inside the glass.
We exclusively use high-grade K9 Optical Crystal. K9 crystal is renowned for its exceptional clarity, brilliance, and durability, ensuring your 3D engraving stays pristine and yellow-free forever.
Yes! Our personalized crystal keychains include a built-in multicolor LED light that illuminates your 3D engraving at the turn of the top. Batteries are pre-installed and easily replaceable.
At Vibe & Virtue, every item is custom-designed and precision-engraved specifically for you. Because each piece is personalized with your photos, text, or custom designs, we are unable to accept returns or exchanges for change of mind.
However, your complete satisfaction is our top priority. We want you to love your keepsake as much as we loved creating it!
If your order arrives damaged, defective, or with a clear crafting error on our part (such as a wrong photo, misspelling introduced by our team, or damaged glass during transit):
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Because every piece is custom-designed and precision-engraved, production typically takes 1–3 business days. Standard shipping usually takes 3–5 business days depending on your location. You will receive a tracking link as soon as your order ships.
Our raw optical K9 crystals are carefully sourced from top-tier global manufacturers specializing in precision glass clarity. Every piece is then custom-designed, laser-engraved, quality-inspected, and shipped directly from our workshop right here in the USA.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.